Wednesday, March 19, 2014

A New Beginning, CQI edition

Hello, old friends;

New purpose on this blog: To discuss 30,000 foot, big picture issues as Executive Director of Imagine SLS with our community of clients, staff, families, colleagues and, of course, my old friends from this blog if you return.  The main difference will be: more focus on things as Imagine experiences them and less focus on controversial political issues.  A secondary difference will be more aggressive deleting of comments which seem antagonistic.  A little less beerhall and more tea salon.

That said, the purpose of this blog will be to explain what passes through what passes for a mind in the Executive Director of imagine and to solicit input.  No individual client issues will be discussed, obviously, nor matters with individual staff and in that sense the focus will be what it has been: How Imagine and other agencies can better perform for the people we serve and the communities those people share.

The first series will be about some of the thinking behind our all-staff training in May.  Interested staff can walk into that meeting with extra awareness of the substance of the training and having helped to shape it.

Thursday, May 30, 2013

Masonite

The typical non-profit board is composed of wealthy people, connected people and interested people. In California's DD system, I wonder how many people working at similar agencies sit on boards.  Granted, there's a conflict of interest inherent in the idea and it might be a terrible idea and all but here is a way this would help: Few trustees/directors of non-profit agencies serving individuals within the regional center system have a good idea how to do what the agency is meant to do.

That could be leaving gaps in how well boards hear and understand the budgets and proposals that come before them.  On the other hand, I might just be grouchy while I wait to hear about my budget.


Friday, May 24, 2013

Episode IV: A New Beginning

Hello, friends;

A project that I am working on with a good friend, colleague and fellow villain/service provider will rely on skills that I've allowed to lapse or never learned and one of those is writing for the web.  So I've decided to revive this here blog.

A few things have changed since last I posted here, thick-haired and hopeful.  I no longer run a small agency but am a mid-level manager at a larger one.  For that reason, I feel a duty to be a little more careful and a little less breezy about causing offense.  Some of the alleged "stridency" that was a feature here will be intentionally curtailed.  But I think there are still thoughts, big ideas and revolutionary manifestos to discuss as well as sarcasm to levy.

I hope my companions of yore will come back and join me.  Anybody still out there?  Or are you all wasting your lives on social networks instead of living richly on blogger?

Thursday, September 01, 2011

Policy, Choice and the Lanterman Act

A friend sent me this link. The concern (in the blog post linked) is that with a new state policy promoting integrated employment as a goal for every adult, that the individualization will be lost.  In response, I feel torn between two cynicisms.  On the one hand, state policy has little enough to do with actual practice that I would gladly accept a state policy stating the purpose of the regional center system as "for the enablement of the deaths-by-torture of vendor managers" for a small rate increase or the right to taze service coordinators who fail to convene ID teams.  If we are honest, there is no catastrophe here.  The most I expect the policy change to cause is a few bad meetings and series of sanctimonious speeches.  Who'll notice?

On the other hand, I can share the writer's annoyance this far:  Policy statements less substantial than a dentist's breath are a bad habit that promotes other bad habits.  That we can safely divorce such statements from outcomes has made it all too easy to also divorce outcomes from our thinking.  In turn, that makes ridiculous policy positions much more acceptable (c.f. the opening paragraph.)  Does anyone doubt that the widening divergence of policy and practice hinders system reform for cost's sake or for quality's?

So, pretending for a moment that I take this seriously, here are some concerns:
  • We have a very hard time at consistently distinguishing between aspirations, moral imperatives and greedy shenanigans.  It may not be clear, for example, whether it is better to be unemployed in the competitive labor market or productive at a site-based program.  Were the policy implemented at all, it would undoubtedly be implemented inconsistently and in many cases counter-productively.
  • If we really want to streamline the system, it is never, in my experience, less efficient than when we try to help people do what they don't want to, and nothing is easier to sabotage than employment.  How many hours of needed ILS, SLS, respite and vocational development would be cut or reallocated to support heroic efforts to find jobs for people who don't want them or aren't comfortable in an integrated setting, all in an environment where people who do want jobs can't find them?
All of this said, I agree with the state that every adult served by the system who is not employed in a competitive, integrated, profitable position ought to be a sign that something should be improved.

Wednesday, July 06, 2011

Did DDS cut something correctly?

When I hear from worried vendors concerned about cuts, much or most of the dyspepsia is over the limitation to 15% administration in negotiated rates. There certainly can be a case against that cut. People who live on their own and can't use the commonest forms of communication are highly vulnerable and for those of us who serve such people, their best protection is not the regional center, or the area board or in many cases families but oversight from the administration of their service provider. Furthermore, to the extent that we are careful and detailed as a system, there will be many cases when service designs will have to be revised to bring down overhead and those revisions may not have a smooth path to follow.

However, my instinct tells me that the greatest flaws in the budget-cutting regime over the last years has been the combination of rigidity with uncertainty. Consider my personal black beast, the new audit requirements. The cost of that requirement, it seems safe to predict, will reach the tens of millions of dollars per year systemwide in purely administrative costs. Those costs are real, certain, specific, mandatory and tangible. But the mechanism by which that requirement will save the state money is hypothetical. To be kinder, I suppose we could say hopeful.

By comparison, the 15% cap can be at least anecdotally supported as a way of saving money and the combination of vendor, client and regional center have a fair degree of flexibility to decide what features of the support should be sacrificed to reach a clear threshold. Of course, the same combination is also empowered to launder their way out of savings via reclassification of effort, but still. To the extent that it works, the cut can be tailored to protect the needs of the consumer, the competency of the provider and the preference of the regional center.

Apart from Stanley, anybody out there want to give DDS credit for this? Or are there other cuts that seem smart to you?

Sunday, March 27, 2011

ILS/SLS Workgroups

So, this here workgroup thingabob is open enough to have too many participants but not quite open. Since some of us are representing all of us, CDCAN is holding weekly conference calls for what happens in the meetings to come out. Along those lines, I'll post my input to the group here.

Email sent 3/25:
Due to the inspired (yet stern) leadership of Tammy Bachrach, ELARC VAC chair, we spent the bulk of our meeting yesterday divided into tables based on the workgroups. The ILS/SLS group recognized that the legislature has changed their focus from service standards to "best practices," so we allowed ourselves the liberty of focus on cost-saving practices around ILS and SLS. Following are suggestions from the group.

For ILS: It was suggested that we might get more realistic service plans if, when a referral is made for a new ILS client, that in addition to the agencies referred to serve the client, a different ILS agency be referred the task of writing the initial assessment. The suggestion recognizes that when an agency writes its own initial assessment, even the honest and wise among us have a natural bias towards overestimating the need (although probably not by a lot, demagogues.) The assessing agency would have to agree not to work with the assessed client for at least a year.

There are some down-sides to this to be concerned with. One is just that regional centers might prefer agencies that write emaciated service plans. It would be important that the assessing agencies also be serving ILS clients and that the assessor rotate. Also, in areas where there is only one or two ILS providers this arrangement will not be possible. An objection from the group was that the assessment serves an important function of developing a mutual understanding between a new vendor and a new client.

All of that said, I think the idea has merit and should be discussed.

For SLS: There were two suggestions. Unlike the ILS suggestion, these had unanimous support in our discussion group.

1. It was felt that benefit appeals specialist (particularly, but not exclusively regarding IHSS) may be more efficient than some agencies at insuring that IHSS hours are covered by IHSS rather than the regional center or an agency. The proposal is that regional centers cultivate these advocates and vendors that choose this assistance would surrender a portion of their administrative funding proportional to their expected benefit management cost.

2. If somebody could, for heaven's sake, do something about worker's compensation costs for SLS providers, those providers would be thrilled to surrender a like amount of their hourly rate.

Email sent 3/27:

Hi, all. Me again. FIrst, to commend Scott. I think that was a nice job. The only exception I'd take is that some level of skill-development service ought to be available to clients living with family do not intend to change their home setting immediately. Whether that service is provided under the myth of Adaptive Skills Training rather than the myth of Independent Living Skills, makes no difference I can see.

Something that has been on my mind which is related to the topic at least: (The following is written in a prophetic voice, by which I mean I hope to be heard but don't really expect to be listened to, a la Jonah in Ninevah)

A lean system has to be a smart system and our system is never less smart than when it is focused on some sort of reform having to do with vendor codes and categories. Regional Center staff, forced by the nature of the regional center's role to make policy with a minimum of information and a maximum of effect, tend towards involuntary glibness and in my experience lose what concentration and permeability they otherwise retain when the topic of vendor codes is on the table.

Likewise, vendor executives, already prone to priestly grandeur and martyrdom (cf, this email,) are never more divisive, sanctimonious and grasping as when we contest our vendor codes (excepting, of course, when unions sponsor bills.)

To direct care staff and clients, vendor codes represent less than nothing. I don't believe anyone who will be in the room Monday would be able, watching individualized support delivered, to identify the vendor code under which delivery takes place. Either services are led by the client and his or her needs and abilities under the influence of a circle of support or not. If so, the service itself is probably efficient, whether or not the referral process or agency supervision, for example, are. If not, it's wasteful of taxpayer money and negligent of the value clients have the right to expect. I believe that any discussion of reform that focuses on category or code is likewise wasteful of scarce funding and negligent of important support.

So my concern with the work of our group is that it represents a deepening of our reliance on irrelevancies and distractions in defining the value we deliver and setting its price; and steps further away from efficiency and smartness in our system. The legislature has opened an opportunity to be brighter by changing the administration's proposal of "purchase of service standards" to a proposal of "best practices." Granted, that was a bad use of nomenclature but an improvement in focus. I do hope we can take advantage of this. As I said, I don't mean to change the agenda, but I would point out that most of the work we've accomplished so far has been the delivery of data and instructions from DDS and the return of criticism. I don't think much achievement will have been undone if we change our focus.

There is work to be done in how and why clients are assigned for agencies and services, work to be done on how vendors deliver that service. Granted that our services must always be individualized, it isn't necessarily the case that all regional centers and vendors need all of their processes to be idiosyncratic for that purpose. There must be opportunities for service delivery to become leaner which would lead us in a better and smarter direction than a discussion of standard hours or normal eligibility. Since by any name we are really talking about budget cuts, I would hope those cuts could be as much as possible to process rather than to support.

In sincere friendship and admiration (but with a pinch of sarcasm by which old friends recognize me,)

Doug

May God bless and keep you, make his face shine upon you and be gracious unto you. Amen.

Thursday, February 17, 2011

Forecast

Alongside "draconian," "savage," "irresponsible," "responsible" and "common sense," "darwinian" is an adjective that deserve to modify the cuts in process. Still, there seems to be little discussion of how the system will evolve in the presence of significantly less funding and new regulations. To the extent that there's a vision for change, it seems to be towards accountability, a welcome new feature, if the new accountability systems proposed didn't seem as spectacularly inefficient as the worst images of the system and if there were some little bit of the new oversight that addressed outcomes.

But as to the composition of the system, I have a very hard time believing that will not change over the next year. What has frustrated me the most watching the changes so far has been the lack of intentionality to it all. In essence, real cuts have come with implementing statute which in at least half the cases was implausible. This has left it to regional centers to cut services not mentioned in the trailer bills. So, from the be the change you seek department, here is my projection for the system we are now creating.

Congregate care will be much more prominent on the menu of options, and large providers will dominate: Larger non-profits, with some notable exceptions such as Jay Nolan Community Services, are principally site-based, secondarily group-based, and often have individualized services attached as tiny portions of the whole. They are also more likely to be non-profit and to fund-raise successfully. These services have been unsuccessfully targeted for cuts. But are the best placed to weather them and have generally avoided implementation of most, leading to cuts not targeted in individualized care.

There will almost certainly be fewer providers in the future. Parent-providers may continue and large agencies should survive but the smaller agencies that comprise most of the individualized system will be less sustainable. These agencies may merge with one another to survive, or close. To the extent that large non-profits are willing and able to provide ILS, SLS, micro-enterprise support or that smaller agencies can merge, person-centered services may continue to be available. But it is worth noting that under the hedgehog principle that firms specialize for a reason, it seems worth noting that at large agencies that provide both congregate and individualized support, ILS and SLS et cetera are usually very small pieces of overall programming.

Note: For the purpose of this post I am not assuming that this is a bad thing for people with disabilities, but I also do not assume this will make care more efficient. While congregated services are cheaper per person and per hour, clients receiving individualized support often require much less of it. I think it would be impossible to say based on data we have whether the site-based system is more or less efficient than its alternative. For example, micro-enterprise and job-coaching are much more common than workshops or enclaves with clients of ILS and SLS services which eliminates a lot of bureaucracy.

Moreover, changes rarely go well without planning and, thus far, DDS has been scrupulous in spreading damage to the system fairly evenly. As a consequence, whatever system change will come is likely to favor not cost-savings nor efficiency, nor quality but the fiscal positions of the providers. Fortunately for everyone, blogging is a low-overhead activity.